After hearing some buzz (empty, as it turns out) I hunted down info on Kenmore's new Elite Trio refrigerator, hoping to see some snazzy product design that might knock SubZero off its perch. While the 'fridge itself looks kind of neat, the marketing copy can only be described as weird and disappointing, as evidenced by this boast:
The Kenmore Elite Trio refrigerator can store an impressive 465 cans of soda - 51 more cans than the competition.
Who the hell is storing 465 cans of soda? Is this aimed at the lucrative bomb shelter market, or are we as consumers meant to measure volume in units of soda cans? This is kind of like a car company saying "Our new minivan holds 1,648 badminton shuttlecocks!"
Then the attendant product video starts off with this inane line:
Um...I'm no math expert, but I believe the answer is "Always."
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This is a great example of how the economic principle of "division of labor" has bastardized the entire product development process. The people at the end of the process (sales and marketing), most likely were not around at the beginning and probably had little access to the original concepts. A multifunctional team should be responsible cradle to grave (i.e. designers should not be excluded from the marketing process). For those too young to remember, there were days when auto designers participated in the advertising.
In my opinion, marketing is the ultimate evil sibling that design typically has to co-exist with in order to sell. This is a sad case of a bad relationship.