It's good business to recognize that aging Americans are looking for technology that is accessible no matter what stage your eyesight and fine motor skills are in. That said, as a marketer...I question the names. "PhoneEasy"? "HandleEasy"? Sounds denigrating and patronizing to me. There are roughly 78 million Boomers plus another 59 million or so Matures (66 plus, also known as Silent Generation). They're highly educated, tech savvy and used to having the best. Why would they choose a product with a name that makes them sound like incompetent children?We think Nabarro would agree. Haaretz.com has an interview up with Nabarro (who is 64 years old himself and an ICSID Regional Advisor who won last year's World Technology Award in the Design category for his work with Senior Touch Ltd.) where he shares his thoughts on designing for the elderly. An excerpt:
Personally, I can't read the instruction sheets that come with medication. I've had many people tell me in embarrassment that they use a magnifying glass, because the type is too small. The young graphic designer who designed that document thought about how to make it attractive, not about its functionality. Even I fell into the trap when I bought a nicely designed new microwave oven. It is made of stainless steel, and the lettering on it is small and black. If the lighting isn't good, I can't read it easily. This is the kind of unpleasant encounter that the designer can prevent. That person in his sixties wants to retain his quality of living, and he is willing to invest a lot in that. ...I can't help what people see when they look in the mirror, but it's my job to minimize the negative feeling that occurs when a user meets a product. On the other hand, you don't want products that scream out 'I was designed for the elderly,' because then people won't buy them. The designer needs to design an attractive product that nevertheless offers a solution to the limitations of older people.Read the entire piece here. (And Ms. Ruddick, thanks for your thoughts.)
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Great quote from Ron Nabarro!
Several websites and magazines have failed because they screamed "we're for Boomers," only to find out that the members of that generation don't define themselves solely as Baby Boomers.
Creating Results offers a white paper with common sense guidelines for those designing marketing materials for Boomers and beyond - with the caveat that all rules can be broken!
If that sounds like it would be of value, send me a DM via Twitter - @CreatingResults