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BMW's Response to Design Criticism of iX: It's Not Us, It's You
"Can we make these photos darker?"
Once, I envied BMW's designers. Nowadays I don't envy their marketers, who must craft a campaign around the widely-reviled design of their new iX. And thus far their approach is basically It's not us, it's you. If you don't like the design, you've got some kind of problem.
This is evinced in the landing page for the iX itself, both in the images and the copy. For several of the images, they chose shots where the car is not well-lit and/or is partially obscured, like they're practically trying to hide it:
As for the copy, here's the approach they're taking:
"You will always have plenty of reasons to change. But the truth is: It's always easier to find a reason not to. It might not be the best time for you right now, or perhaps you find yourself in the wrong place. You might think that technology still hasn't reached its peak, or that the design looks strange.
"…[We ask] one simple question: "What's your reason not to change? Because once you accept the endless possibilities of shaping the future for the better, we believe there is no real reason not to take that first step. There is no reason not to change."
In other words, it's not that we're recoiling at a cascading series of horrific design decisions. We are "in the wrong place" and collectively experiencing some kind of emotional or psychological barrier to accepting change and understanding that the design must be good. Because all change is good.
BMW is also engaging in some hilarious Twitter exchanges:
It's a very weird tack to take, but I don't know what else their marketers could possibly do.
In the end, drivers will vote with their wallets. It will be interesting to see what the initial sales figures look like.
Lastly, here's their somewhat condescending video, with a voiceover chiding you to get with the program and accept the iX as the future:
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Comments
That video is even weirder. This is why I never start a presentation with, "Some of you might not like this, but here it is..." Why prime the customer with negativity?
This may not be popular here... but I think the iX is going to end up growing on me.
I need a new car and was a little sorry that it's getting such great reviews, because I couldn't stand how it looks. I'm still wondering: who's dictating the *electric* has to equate with hard angles, flush fits that rarely are flush, and blue accents?
But now the exterior is looking better to me... with loads of reservations, of course, and it's not how I could have done it. Interior may take a little longer to appeal, with those terrible legs propping up the display and the flat-looking seats with decorative angular cues, instead of any kind of human-centered sculpting.
Bad publicity is still publicity...
I think they are narrowing their customer base down to wealthy people
"Look at my "hideous" car that you can't afford... hater!"
On the Canadian site, they have a shot that is cut off near the roof with a white bar. It makes the whole design look lower and sleeker. It does feel like the graphic design department was given the task of making it look good!
how you like the 'Bangle Butt' now?